Email Notifications¶
What this is¶
SureSign can send an email for certain commercial events, such as a payment application being submitted or certified, a pay less notice being issued, an AI analysis completing, or a variation changing status.
When an email actually sends¶
An email only sends if all of the following are true:
- The specific event is switched on in your organisation's notification settings (an administrator controls this).
- Your organisation's email sending is configured.
- There is a valid recipient — normally your organisation's own contact email, plus other users in your organisation.
If any of these is missing, SureSign does not send the email, and importantly, the action you took (for example submitting a payment application) still succeeds — a missing email never blocks or fails your action.
What to do if you expect an email but did not receive one¶
See Troubleshooting: Email not received. Most commonly, the event has not been enabled in your organisation's notification settings, or your email address is out of date.