Signing In¶
Where to find it¶
The sign-in page is the first screen you see when you open SureSign and are not already signed in.
What you need¶
- Your email address.
- Your password (the one you chose when you accepted your invitation or registered, or a temporary password if an administrator gave you one directly).
How to sign in¶
- Open SureSign in your browser.
- Enter your email address and password.
- Select Sign in.
If your credentials are correct, you are taken to the right place automatically: your dashboard, the admin dashboard for Super Admin and Admin accounts, or the Organisation onboarding wizard if your organisation hasn't finished setup yet (see First-day checklist).
Arriving from an invitation
If you just accepted a SureSign invitation, the sign-in page shows Your SureSign account is ready with your email address already filled in — just enter the password you chose and sign in. This message is temporary and disappears the next time you visit the sign-in page normally.
If your details are wrong¶
If your email or password is not recognised, SureSign shows "Invalid credentials." and does not tell you which of the two is wrong. Double-check both and try again. See Troubleshooting: Unable to sign in if you are still stuck.
If your account cannot sign in¶
You may see one of the following messages instead of reaching your dashboard:
| Message | What it means | What to do |
|---|---|---|
| "Your account has been deactivated." | A Super Admin has switched off your account. | Contact your organisation's Super Admin. |
| "Your account has been banned." | A Super Admin has banned your account (a reason is recorded internally). | Contact your organisation's Super Admin. |
| "You must change your password before continuing." | An administrator has required you to set a new password. | See Changing a temporary password. |
Forgotten password¶
Use the Forgot password link on the sign-in page to request a reset email. Follow the link in the email to set a new password.
Note
If you do not receive the reset email, check Troubleshooting: Sign-in problems before requesting another one.
Verifying your email¶
If you registered yourself, SureSign sends a verification email, and following the link confirms your email address. If you were invited by a Super Admin or Admin, accepting your invitation confirms your email automatically, since opening a secure, personal invitation link already proves you control that mailbox — no separate verification email is sent.
Signing out¶
Use Sign out from the user menu (available from the profile icon in the sidebar footer) to end your session. If an administrator revokes your sessions or deactivates or bans your account, you are signed out automatically the next time SureSign checks your account, and you will need to sign in again once the issue is resolved.