Troubleshooting: Permissions and Access¶
"Access denied." or a project/record will not open¶
You most likely tried to open a project or record you do not have access to, or one that does not exist. SureSign shows the same generic "not found" style result either way, so it cannot tell you which. If you believe you should have access, contact your organisation's administrator.
I can view a record but cannot see any Create/Edit/Delete buttons¶
Client accounts can create and progress most operational records (projects, contracts, RFIs, commercial records, and more) — this is not restricted to Admin/Super Admin accounts. See Client for the small number of things that genuinely are Admin/Super Admin only (inviting or managing other users, platform administration screens). If you still can't find the action you expect, contact your organisation's administrator.
I don't see the notification bell¶
The notification bell is shown to every account (Client, Admin, and Super Admin alike) in the tenant workspace's top bar. If you genuinely don't see it, contact your organisation's administrator.