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Troubleshooting: Uploads

"Upload failed. Please try again."

This generic message covers several possible causes:

  • Unsupported file type — try a different format (see File Restrictions).
  • File too large — check against your platform's maximum upload size (50MB by default; your Super Admin can confirm the current limit).
  • File content does not match its extension — for example, a file renamed to .pdf that is not really a PDF will be rejected. Re-export the file from its original application and try again.
  • Unsafe file name — very unusual characters in the file name can cause a rejection; try renaming the file to something simple before uploading.

My file uploaded but I can't find it

Check you are looking in the same folder you uploaded it to — see Folders. Organisation-wide and admin document views also show recently uploaded files.